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Understanding the sending logic of message functions

Applies to Auto Email, Campaign Messages, Auto InMail, Auto Messages, Group Members Messenger

 

  1. Basic principle of message functions

    Each message function is an independent function with its own ID that sends a message exactly once per contact.

  2. What “one message per contact” means

    A single message function can send exactly once per contact.
    As soon as a contact has received this message, it will not be sent to that contact again by this exact function.
    This also applies if you later change the message text.

  3. Sending multiple messages to the same contact

    Sending multiple messages to the same contact is no problem. The prerequisite is that each message runs via its own message function.
    Example:
    • Message function 1 sends once
    • Message function 2 also sends once
    • Message function 3 also sends once
    All messages can be sent to the same contact, as each function operates independently.
    IMG_0963

    Example for Campaign Message

  4. Important notes on editing messages


    • Changing the text within an existing message function does not trigger a new send.
    • If a contact should receive a new message, you need a new message function.